In progress: first release November 2026.
A multi-branch retailer in Abuja: every customer message in one place.
Customers write on WhatsApp, Instagram, Facebook and email. We are building one staff application where every message lands, an AI agent answers the routine questions, and staff take over whenever a person is needed.
Described without naming the client, as our agreement allows. Nothing on this page is the client's data or their real system, and there are no results yet, because nothing is delivered. Results will appear here once they are measured, and only with the client's written agreement.
The problem
Busy branches, four channels, and no one view of the customer.
- Messages arrive on WhatsApp, Instagram, Facebook and email, each on a different phone or inbox
- Nobody can see a customer's whole conversation, or what was promised to them
- Replies are slow, especially in the evening and at weekends
- Enquiries get lost between staff and branches
- Quotes are typed by hand, one message at a time
What we're building
One application for the staff, with the AI agent working inside it and people deciding what matters.
One staff application for all four channels
Every message from WhatsApp, Instagram, Facebook and email lands in one queue, with the customer's earlier conversations beside it.
An AI agent inside it
It answers routine questions, such as opening hours, availability and delivery areas, and hands the conversation to staff when a person is needed.
Connected to the company's ERP, under strict control
The agent starts by reading records only. Each new kind of action is approved in writing before it is switched on, and every action is logged.
Managers and staff in charge
Managers assign conversations. Any staff member can take over from the agent, and quotes are sent in the customer's own chat.
How it works
Four steps, from the first message to the quote.
A message arrives
On any of the four channels, it lands in the one queue, matched to the customer if they have written before.
The agent answers what it can
Routine questions are answered in seconds, using only the records the agent is allowed to read.
A person takes over when it matters
Prices, complaints and anything unusual go to staff. The manager decides who handles each one.
The quote goes back in the same chat
Staff approve the quote, and it is sent where the customer wrote: WhatsApp, Instagram, Facebook or email.
What the staff see
A drawing of the shared inbox, with invented customers, items and prices.
Customer messages scattered across phones and inboxes?
Start with a free consultation. We'll look at how your teams answer customers today and set out in writing what we would connect, fix or build.